Omni-channel. Are you in it to win it? In this, our second of a multipart series, I interview Kian Gould, Founder and CEO of AOE. It’s a straight-speaking interview that covers a lot of ground. Not just the success stories behind AOE’s work for Heathrow, Frankfurt and Auckland airports, or for Singapore Airlines and Avianca. But wider industry issues, such as whether the sector is seriously lagging behind the rapidly accelerating ecosystem of travel retail. And why. It makes for an interesting and punchy read!